Questions & answers

What people ask the atelier

About the wax, the wicks and the burn time, the vessels and their refills, care, personalization, business projects and how ordering works.

Ordering

How do I order?

Choose the size and colour on the product page and press “Add to cart”: the piece goes into the Maison Butter shop’s cart, where you complete the order. Prices are shown in RSD as the shop publishes them. Pieces without a published price are ordered through an enquiry, and the atelier replies by e-mail.

What about delivery, payment and returns?

They are handled by the Maison Butter shop together with your order. If anything is unclear before you order, write to office@maisonbutter.rs or call +381 62 545 075.

Wax, wicks and burn time

What wax do you use?

Plant-based waxes. Most candles are hand-poured with premium soy wax (Diamond, Muse, Ramonda, Le Salon, Candy, Bird leaf); Diamond Pillow and Caro Diamond with natural plant wax; Poeny with 100% soy wax produced in the EU, biodegradable. The Scented Bars are made with a plant-based wax blend.

What are the wicks made of?

Cotton. Poeny’s wicks are pure cotton, free of lead and zinc. The number of wicks depends on the vessel: one for Veil XS, Muse, Ramonda and Bird leaf, three for Veil S, Diamond Pillow, Caro Diamond, Le Salon and Candy, five for Veil L and Crystal L.

How long does a candle burn?

The approximate burn times published for each piece: Diamond Pillow and Caro Diamond about 50 hours, Bird leaf about 45, Muse about 40, Le Salon and Candy about 35, Ramonda about 30. For the other vessels, ask the atelier.

Where are the candles made?

In the atelier in Belgrade: designed and handcrafted in Serbia, hand-poured in small batches.

The vessel

Can I refill the vessel?

Yes — Maison Butter vessels are designed to be refilled, reused and enjoyed for years. Bird leaf, Diamond Pillow and Caro Diamond, for example, can be refilled with the same fragrance or a new one. Write to the atelier with the vessel you have.

What can I do with the vessel after the candle has burned?

Keep it. Muse becomes a vase or a storage container, Candy a jar for jewellery, chocolates or sugar cubes, Bird leaf a box for jewellery or tea, Madrid a vase or a perfume bottle — or have it refilled.

Care

How do I use the Scented Bars?

Place or hang the bar in a wardrobe, drawer or other enclosed space, away from direct sunlight, heat and moisture. Do not place it directly on fabrics or polished surfaces, as prolonged contact may leave an oily or wax residue. When the fragrance softens, move it to a smaller space. For external fragrance use only.

Do you have a candle care set?

The Candle Care Set is meant to give you everything you need to care for your candles and extend their life. Ask the atelier about it.

Fragrances and personalization

Which fragrances can I choose?

The five Maison Butter fragrances — Maison Butter, Toscana Bouquet, Aura, After Rain and Vanilla Sky — are described with their notes on the fragrance pages. Each product page lists the fragrances offered for that piece; some pieces also list Elevated Essence, Golden Hour, Praskozorje / 5:00AM, Belgrade Dusk, Danube Flow or Silk Azure, or a custom fragrance.

Can a candle be personalized?

Yes. Personalized candles are made for hospitality, weddings, celebrations and corporate gifting, with custom labels, branded packaging and personalized fragrance selections. Send a business enquiry with the occasion, the quantity and the date.

For business

Do you work with hotels, restaurants and companies?

Yes. Maison Butter creates fragrance solutions for hotels, restaurants, cafés, boutiques, offices, wellness centres and premium brands: private label candles and reed diffusers, custom fragrance development, corporate gifts and signature scents. Quantities, timing and prices are agreed per project.

Can you create a fragrance only for us?

Yes — bespoke fragrance development, from the first olfactory brief to the final product, for candles, reed diffusers, room sprays and selected fragrance products.

Another question?

Write to the atelier or call — we reply by e-mail.

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